As companies grow, their internal knowledge becomes fragmented across wikis, documents, and chat histories. This makes it incredibly difficult for employees to find accurate, up-to-date information quickly, leading to wasted time, inconsistent answers for customers, and a slow onboarding process for new hires.
The Softeem Solution
Our Internal Knowledge Agent acts as a centralized, intelligent brain for your entire organization. We build a private and secure AI agent trained exclusively on your internal data—from Confluence pages and Google Drive documents to support tickets and sales playbooks. Your team can ask complex questions in natural language and get instant, accurate answers with direct links to the source documents.
Key Features
- Secure Data Ingestion: Connect securely to your existing knowledge sources, including Confluence, SharePoint, Google Drive, and more.
- Natural Language Querying: Employees can ask questions conversationally, just as they would ask a human expert.
- Source-Cited Answers: Every answer is backed by citations and links to the original source documents, ensuring trust and verifiability.
- Access Control: The agent respects existing user permissions, ensuring employees only see information they are authorized to access.
Case In Point: A B2B SaaS company deployed our agent to their support team. It reduced the time to find answers in their complex documentation from 5 minutes to under 30 seconds, leading to a 25% improvement in first-call resolution rates.
How It Works
1. Knowledge Source Integration
We securely connect to your designated knowledge sources (like Confluence, SharePoint, or Google Drive) and establish a data pipeline.
2. Data Indexing & Embedding
Your documents are processed, chunked, and indexed into a secure vector database, creating a searchable 'memory' for the AI agent.
3. Permissions Sync & UI Deployment
We sync with your existing user roles to enforce access controls and deploy the agent through a private web interface or a Slack/Teams bot.
4. Launch & Feedback
Your team starts using the agent. We monitor query performance and gather feedback to continuously refine the agent's accuracy and usefulness.
At a Glance
Pain Points Addressed
- Time wasted searching across multiple systems (Confluence, Drive, etc.)
- Inconsistent information given to customers
- Slow employee onboarding process
- Valuable knowledge is lost when employees leave
